Hotel Unicus Krakow Old Town

The location is great in a quiet street 3 mins walk from the beautiful main square. Hotel doesn't look much from the outside but it's very nice inside. The only thing I didn't like is breakfast is not available on site you have to go to their sister restaurant at the end of the street. Not ideal when it's raining. I had room 206 which was spacious and very comfortable. Really good beds and quality towels and linen. A tip if you are going to use taxi's - download the BOLT app its superb and you will save so much money. Less than half the price. Food and drink on the square is expensive but lots of other very nice places within 3 minutes walk. Krakow is spotless and safe. I loved it.

Very convenient location, as the hotel is close to the old town, shops and restaurants. The room is big, comfortable and with zero noise even though the lift in front of our door. The bathroom was clean and bath ropes were provided! Since the restaurant is in renovation, we got a breakfast upgrade by having it on another hotel around the corner (Wyndham Grand Krakow Old Town). Service and food were brilliant!

I booked a three-night stay and was pleasantly surprised to be transferred to their other property, Hotel Unicus Palace, just around the corner. This review pertains specifically to Unicus Palace. The front desk staff were efficient, friendly, and helpful. One gentleman, in particular, always stood up to greet guests as we passed the reception area. Although most of the staff were young, they worked diligently to deliver excellent customer service. As a veteran in the hospitality industry, I noticed and appreciated their efforts. The breakfast offerings were outstanding, with eggs made to order and beautifully presented. The breakfast staff were both attentive and efficient. When I encountered a minor issue during breakfast, I reported it to the front desk to prevent any recurrence, and management addressed it promptly and professionally. I would also like to commend the housekeeping staff on the second floor. The young gentleman there was particularly polite and responsive. Housekeeping staff often don't receive enough recognition, but his efforts were truly deserving of praise. The hotel offers complimentary wine and canapés from 5 p.m. onward, though I didn’t have the chance to sample them. Nevertheless, the gesture was greatly appreciated. Though the hotel is relatively small for a five-star establishment, giving it a boutique feel, it certainly meets all the standards for excellent five-star service.

The hotel was situated in the middle of the old town - perfect location to everything. Our room was stunning and huge! We had a wonderful view from our window. absolutely loved the heated flooring in the bathroom. It was clean and spacious.

Perfect location, reception very helpful with information requests. 10/10 experience, and Krakow is amazing. Room was very clean and had a beautiful design, bathroom was very tidy and had lots of supplies.